1. Scope
These terms and conditions apply to all contracts for online German lessons concluded via the website konnektdeutsch.com.
2. Contracting parties
Konnekt Deutsch is a network of independent teachers. Through the website, you are matched with a teacher who suits you. Your contract for lessons is concluded between you and this teacher. Your teacher issues your invoice and is your personal contact for everything to do with your lessons.
3. Conclusion of contract
After your enquiry, a free, non-binding consultation (about 20 minutes) takes place. You then receive an offer for a lesson package that fits your goals. The contract is concluded as soon as you accept the offer by email or transfer the invoiced amount.
4. Services
Your lessons take place live and online via Google Meet, Microsoft Teams or Zoom. A 1-on-1 lesson lasts 60 minutes, a group session (3 or more participants) 90 minutes. You receive your learning materials during the lesson. Packages of 10 hours and above also include access to a digital learning platform, with materials available for two years from your first lesson. After each lesson you receive a short summary of what was covered, and between lessons your teacher is happy to recommend resources for independent study.
5. Prices and payment
The prices shown on the website apply. All prices are final; no VAT is charged. You pay conveniently by bank transfer against invoice before lessons start. For companies, the invoice can be issued in the company name.
6. Package validity
Your hours are valid from receipt of payment as follows: 5 hours for 3 months, 10 hours for 6 months, 20 hours for 12 months, 30 hours for 18 months. You will receive a reminder of any remaining hours in good time before they expire. Unused hours expire at the end of the validity period, but you can transfer them to a family member at any time. Unfortunately, unused hours cannot be refunded. For bookings by companies, section 11 applies.
7. Scheduling and cancellation
You arrange your lessons directly with your teacher, and when slots are free, at short notice up to 24 hours in advance. If something comes up, you can reschedule or cancel a lesson free of charge up to 24 hours before it starts. For later cancellations or if you do not attend, 50% of the lesson counts as used. If your teacher has to cancel a lesson, it will of course be rescheduled, and you will not be charged for it.
8. Change of teacher
You learn with one teacher from the start. Should a change become necessary, or should you wish to change, another teacher from the network will gladly be arranged for you. Your package and your schedule remain unchanged.
9. Right of withdrawal for consumers
As a consumer, you have the right to withdraw from this contract within fourteen days without giving reasons. The period begins on the day the contract is concluded. A short email to info@konnektdeutsch.com is all it takes; you are welcome to use the model form below. If you asked for lessons to begin during the withdrawal period, you pay a reasonable amount for the lessons delivered up to the withdrawal. The right of withdrawal expires once the package has been fully used.
Model withdrawal form: “I hereby withdraw from the contract for [lesson package] ordered on [date]. Name, address, date, signature (only if sent on paper).”
10. Quality of teaching and liability
Your teacher commits to delivering lessons with due care and in line with current professional standards in foreign language teaching, based on the Common European Framework of Reference (CEFR). Learning progress, however, also depends on factors outside the teacher’s control, such as regular attendance and independent study. A specific exam result therefore cannot be guaranteed.
The teacher is liable without limitation for intent and gross negligence and for injury to life, body or health. Otherwise, liability is limited to foreseeable damage typical for this type of contract.
11. Bookings by companies
If a company books lessons for its employees, the company is the contracting party and the invoice is issued in the company’s name. The company decides which employees use the hours; unused hours can be transferred to other employees within the validity period. The company receives reports on attendance and progress only with the consent of the participant concerned. The right of withdrawal under section 9 applies to consumers only.
12. Final provisions
The law of the country in which your teacher is established applies. Mandatory consumer protection rules of your country of habitual residence of course continue to apply to you. If any provision is invalid, the remainder of the contract remains valid. Last updated: 29 October 2026.